How and where can I pay my hospital bill?

You can pay your bill in person at The Westerly Hospital’s Cashier’s Window located on the first floor behind the Information Desk. We accept cash, checks, and all major credit cards.

How can I get an itemized bill?

For an itemized bill, call Patient Accounting at 1-860-271-4955 or 1-855-366-1390.

What is an EOB?

EOB stands for Explanation of Benefits. It is not a bill; it is a document provided to you by your insurance carrier that simply explains your insurance coverage by listing the various tests, procedures, and other services that you received.

Why did I receive more than one bill for my hospital stay?

During your hospital visit, the hospital and other healthcare providers were involved with your care. You may have had a variety of tests, procedures, and other services. Your bill reflects all of the services you received during your stay including room and board, nursing care, and other services. You may also have had certain tests or treatments and may receive a bill from doctors or healthcare providers you did not see in person, but who participated in diagnosing and interpreting your test results while you were a patient in the hospital. May of these services are performed by healthcare providers who work in the hospital, but are not employees of the hospital. They will bill for their services separately.

Does The Westerly Hospital Offer Financial Assistance?

The Westerly Hospital offers financial assistance to patients without insurance or those that may be underinsured. These services include payment plans, discount programs and prompt pay discounts. The Westerly Hospital also provides essential hospital care without charge to the uninsured with incomes up to 200% of the Federal Poverty Limits (and limited assets), and discounted care for incomes between 200% and 300% of the Federal Poverty Limits. For more information, please contact our Financial Services Department at 401.348.3624, Option 1 or 1.800.933.5960, extension 3624, Option 1.

Who do I call if I have a question about my Westerly Hospital billing statement?

The Westerly Hospital’s Billing Office is happy to answer questions you may have regarding billing and payments. The Westerly Hospital’s Billing Office can be reached from 7:30 a.m. to 4 p.m. Monday through Friday at 1-866-949-9516.

Who do I call if I have received a bill from another provider other than The Westerly Hospital?

Below is a list of the groups that regularly provide services to patients at The Westerly Hospital. If you receive a bill from one of these providers, please contact them directly at the number listed:

  •         Anesthesia Associates of Westerly: 401-596-7477
  •         South County Surgical Supply: 401-783-1850
  •         Westerly Ambulance: 1-800-452-8191 (Certified Ambulance Group)
  •         Westerly Radiology Associates: 1-800-860-8695
  •         University Medical Group (Pathology): 1-800-299-9770